Xin chao,Thank you very much for your positive feedback.We are delighted to hear that you had a fantastic experience and that our staff and facilities met your expectations. Your recommendation is truly appreciated, and we look forward to welcoming you back in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao,Thank you very much for your kind feedback.We are delighted to hear that you enjoyed the environment and found our team to be friendly and welcoming. It is wonderful to know that you had a fun and memorable time with us.Thank you for choosing to stay at our hotel. We truly appreciate your support and look forward to welcoming you back again very soon.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao,Thank you very much for your kind recommendation.We are delighted to hear that you were satisfied with our service and breakfast, and that you found the room spacious, clean, and comfortable. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao,We are truly sorry to learn about your experience and regret that your stay did not meet your expectations. Please accept our sincere apologies for the distress you described. This is certainly not the level of comfort, cleanliness, or peace of mind we strive to provide to our guests.We take all feedback very seriously, particularly regarding guest well-being and room conditions. Your comments have been shared with our management and relevant departments for immediate review and investigation to ensure that all standards are being upheld.We appreciate you taking the time to share your experience, and we regret that it affected your travel plans. If you're open to it, please share your preferred email address so our team can reach out to offer further assistance and ensure a proper resolution is provided. We genuinely hope to have the opportunity to welcome you back in the near future and restore your confidence by delivering the level of service you rightfully expect and deserve. Thank you again for your feedback.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao,Thank you very much for sharing such a detailed and heartfelt review of your stay with us.We are truly honored to know that InterContinental Halong Bay Resort was the highlight of your solo journey to Vietnam. It is especially rewarding to hear that your pre-arrival communication with Ms. Tudo was helpful and professional, and that Ms. Kiera and our Front Office team made you feel warmly welcomed upon arrival. Your kind recognition of our colleagues means a great deal to us.We are delighted that you enjoyed the spacious guest room, modern facilities, and the stunning views of Ha Long Bay from your balcony, as well as the welcome amenities thoughtfully prepared for you. It is also wonderful to know that your dining experiences at Marina Kitchen and the Roku & Star Bar were so enjoyable.Thank you for choosing to stay with us and for your generous recommendation. We sincerely hope to have the pleasure of welcoming you back again for another relaxing and memorable stay in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao Superb,Thank you for your kind feedback.We are delighted to hear that you found both the hotel and our service excellent, and that you appreciated our superb beachfront location. Your comments are truly valued, and we look forward to welcoming you back for another memorable stay.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao,Thank you for sharing your feedback.We sincerely apologize for the inconveniences you experienced during your stay, including the room assignment, housekeeping service, and the issue with the deposit. Your concerns have been noted, and we are taking steps to prevent similar situations in the future. We regret any frustration caused and appreciate your patience as we work to improve our services. To better assist you and offer a suitable form of compensation, may I kindly ask you to share your email address with us so we can follow up with you directly? We hope to have the opportunity to welcome you back and provide a stay that fully meets your expectations.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao,Thank you very much for sharing such a heartfelt review.We are truly delighted to hear that you and your family felt warmly welcomed from the moment you arrived and that our team could provide support and care during your son’s illness. It is especially rewarding to know that our staff were able to assist with medical arrangements while also attending to your husband and daughter, and that these efforts brought you comfort during your stay.We are glad that you enjoyed our festive Christmas Eve dinner, children’s club, and our food and coffee offerings. Your kind words affirm the dedication of our team to provide genuine hospitality and memorable experiences.It was an honor to host your family, and we look forward to welcoming you again in the future. Thank you for your strong recommendation.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao,Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed your stay, and that our design, cleanliness, friendly staff, delicious food, and the stunning view of the bay contributed to a memorable experience.We sincerely look forward to welcoming you back for another relaxing and enjoyable stay.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
Xin chao Silverragwort,Thank you for sharing your experience with us.We are pleased to know that you enjoyed the panoramic view overlooking Ha Long Bay and that the festive fondant cake added a special touch to your Christmas Eve arrival. It is also gratifying to hear that our lobby manager took the time to personally check on your breakfast experience, as this reflects our commitment to attentive and personalized service.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Sincerely,Jesper Bach LarsenGeneral ManagerInterContinental Halong Bay Resort
